Troubleshooting and limitations

Symptom	Check
App quits before the interface opens	Sign in with the Meta account used to get the app from the store. If the problem continues, include the startup error and application version when reporting the issue.
No Enter/Exit XR button	Native Quest always runs in XR. This is expected.
No model tiles	Check the selected library, app storage, and cloud permissions; compare with Samples.
Samples are missing	Read the consequences of Settings > Libraries > Reset Default before restoring them.
No State controls	The GLB may not contain Model Vista configuration data. Test a known GLB+ sample.
No menu	Click the right thumbstick; check controller tracking.
A saved layout cannot find a model	Reconnect its library or use Locate. Scene files do not embed assets.
Slow loading or unstable performance	Try one small GLB; unload unused instances and reduce rendering cost.
Missing desktop effect or licensed control	Check the native Quest feature scope; desktop licenses do not enable these features.
Web Remote stops when opening the headset browser	Resume Model Vista on the headset and use a second device for the Control Page.

Report an issue

Record the application version, headset model, Horizon OS version, model/background filenames, exact steps, and whether the issue followed sleep, the system menu, or an app switch. Include a native screenshot or diagnostic log when available.